Lack of agent readiness increases employee turnover and reduces KPI performance.

Most programs are live in 2–4 weeks. Connect your call source and QA forms, run Performance Engine on a sample of high/low calls, and the platform auto-generates your behavior framework, scenarios, and coaching cadence.

OutroCX uses a multi-tenant architecture with strict logical isolation enforced through row-level security at the database layer — every customer's data is automatically scoped to their tenant, with no application path that crosses between them. All call audio, transcripts, and PII are encrypted in transit (TLS 1.2+) and at rest (AES-256), and our PII redaction pipeline scrubs sensitive entities before any data is sent to AI processing. The platform is designed and operated in alignment with the SOC 2 Trust Services Criteria, with multi-factor authentication available for all users and dedicated single-tenant infrastructure available for qualifying enterprise customers. Full security documentation is available at outrocx.com/security or on request.

Yes — OutroCX is designed for 4,000–5,000 users on a single tenant. Forecasting, scheduling, QA, coaching, and Brain analytics all scale horizontally on enterprise-grade cloud infrastructure.

Call recordings via real-time and batch speech-to-text, CRM and WFM data via CSV/Excel ingestion or API, identity via SSO/SCIM, and leading AI models via the platform's provider-agnostic model abstraction.

OutroCX is priced per agent seat, billed monthly, with tiered rates that decrease as you scale. Tier assignment is automatic based on your active agent count at the start of each billing period, and you can scale up or down month to month as your headcount and business needs change. Implementation is a one-time fee at signing, and optional add-ons like premium support and performance partner retainers are available for teams that want extra hands-on help.

Learn more by contacting support@outrocx.com or booking a demo.

Most platforms in this space do one piece — a QA tool, an LMS, a coaching tool, a roleplay simulator. Customers stitch them together and hope value emerges from the seams. OutroCX runs the full loop in one platform: real call performance feeds QA, QA findings shape coaching, coaching gaps generate targeted training, and training outcomes get measured against the calls that started the loop. Every behavior is instrumented, every signal connects, and your team works in one system instead of five.

SaaS platforms typically hand you a tool and leave the value creation to you. We built OutroCX around the opposite idea — the platform isn't done when the software ships, it's done when the loop is running end to end. That's the product. We measure it that way, and we work with customers to make sure it lands that way.